About the exam, for when you are ready to book
Quick answer
The ServiceNow Certified System Administrator (CSA) exam has 60 questions in 90 minutes; its fee and prerequisites are not published (checked November 2026). See all the exam facts.
About the exam
ServiceNow Certified System Administrator
The Certified System Administrator credential is ServiceNow's entry point for people who configure and maintain a ServiceNow instance. The blueprint recommends three to six months of experience using or maintaining an instance, plus some database and IT help desk knowledge. If that sounds like your job, or the job you are aiming for, this practice test shows where you stand before you invest in study. The blueprint groups the content into six domains: Database Management and Platform Security (30%), Configuring Applications for Collaboration (20%), Self Service & Automation (20%), Data Migration and Integration (13%), Instance Configuration (10%), and Platform Overview and Navigation (7%). The questions here follow those weights, covering lists and forms, notifications, knowledge, the service catalog, Workflow Studio, Virtual Agent, access control, importing data, the CMDB, UI policies, business rules and update sets.
Our questions are original, written from the ServiceNow CSA exam blueprint and ServiceNow product documentation, and each answer is explained. Studying nearby topics? Try the Salesforce Agentforce Specialist, Snowflake SnowPro Core and Google Cloud Associate Cloud Engineer free practice tests.
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Exam facts
ServiceNow System Administrator: format, time and fee Last checked November 2026
- Exam name
- Certified System Administrator (CSA)CSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Questions
- 60 questionsCSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Question types
- Multiple choice (single answer, at least three responses) and multiple select (at least four responses, no partial credit). The share of each is not published.CSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Delivery
- Pearson test center, or online with OnVUE and a proctor on webcam. You have 90 days after registering to complete the exam.CSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Recommended experience
- Three to six months using or maintaining a ServiceNow instance; database and IT help desk knowledge helpsCSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Blueprint version
- Updated January 2026CSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Domains
- Database Management and Platform Security 30%; Configuring Applications for Collaboration 20%; Self Service & Automation 20%; Data Migration and Integration 13%; Instance Configuration 10%; Platform Overview and Navigation 7%CSA Mainline Exam Blueprint (ServiceNow University), updated January 2026
- Fee
- Not published. The blueprint says the exam fee is paid for each attempt.Not published in the CSA blueprint
- Passing score
- Not published. The blueprint says the cut score is not publicly shared and is not always 70%.Not published in the CSA blueprint
- Exam code
- Not published.Not published in the CSA blueprint
- Our practice test
- Single-answer questions only, with our own question count, pass mark and timer. These are not ServiceNow's settings.This site
Every question here has exactly one correct answer. If the real exam also uses multiple-select or other types, the facts above say so. Confirm current details with ServiceNow before you register.
What to focus on for the ServiceNow System Administrator
- Mixing up UI policies, client scripts, business rules and data policies, and which one runs in the browser and which on the server.
- Guessing how access control rules, roles and groups combine instead of knowing what each controls.
- Skipping hands-on time in an instance, so list, form, catalog and flow settings are only words on a page.
- Confusing import sets, data sources and transform maps, and what each step of an import does.
- Read the six domains in the blueprint, note each weight, and rate yourself on each one.
- Take this free practice test one section at a time, read every explanation, then retake your weakest section.
Sample ServiceNow System Administrator practice questions
Three questions pulled straight from the bank, with the answer shown. For the timed, no-peeking version, use the quiz above.
Why: By default the Self-Service application gives access to the homepage, Service Catalog, knowledge articles, incidents, and surveys. It is meant for end users, not as a fulfiller-only configuration tool.
Why: Reporting is available by default for all tables, except for system tables. A custom table is not a system table, so it can be reported on.
Why: The report_scheduler role can schedule emailing of all reports the user can see, including ones they cannot manage. Being able to view a report alone is not enough.
FAQ
ServiceNow System Administrator questions, answered
How much does the exam cost and how do I register?
ServiceNow does not publish the fee in the exam blueprint; it says the fee is paid for each attempt. Registration steps and current details are in the ServiceNow exam blueprint (checked November 2026), so confirm there before you book. ServiceNow exam blueprint.
Is this the real exam?
No. This is a free mock test made of original questions we wrote from ServiceNow's public documentation. It is not the real exam, it is not affiliated with or endorsed by ServiceNow, and it cannot promise a pass.
What is the passing score for the CSA exam?
ServiceNow does not publish it. The blueprint says your score is compared to a predetermined cut score that is not publicly shared and is not always 70%. Our practice test uses its own pass mark.
Does the real CSA exam include multiple-select questions?
Yes. The blueprint describes multiple-choice and multiple-select items. This practice test uses single-answer questions only, so it does not match the real format in every way.
Where can I find ServiceNow's official study material?
The blueprint recommends the Welcome to ServiceNow and ServiceNow Administration Fundamentals courses and the ServiceNow product documentation. This quiz was built from the blueprint weights and the public documentation.